FPSC will confirm receipt of your complaint and contact you if any additional information is required to assist the investigation. As every situation is different, the time required to reach a decision will vary from case to case. However, all efforts will be made to deal with your complaint as quickly as possible.
Complaints must be filed within six years of the date you knew (or ought to have known) of the events about which you are complaining. Please be aware that it is important to act quickly and to respond promptly to any requests for more information regarding your complaint. If you wait too long, FPSC may not be able to proceed with the complaint as the evidence required to investigate your complaint may no longer be available or reliable. The sooner you make your complaint, the more likely it is that relevant documents still exist, witnesses can be more easily located, memories have not faded and evidence is not missing.